Is your internal IT department costing
you a fortune?
1 Motive can remove the costly overheads of an
on-site I.T. department through outsourced server
management. By putting all of your applications
on our secure network, you can access your business
worldwide.
1 Motive Ticketing System has a multitude of features
that benefit administrators, agents, and end users
alike. In addition to the partial list below, all
features are conveniently accessible using any browser
and standard internet access. This means that users
are no longer confined to one physical location so
your support department can be anywhere you need them
to be, at any time.
Features that
Benefit End Users
Issues resolve faster, and none fall through
the cracks
Tickets can be submitted through the web or
through email
Tickets with foreign language character sets
can be composed and read
End user is optionally notified of average response
time
The integrated Knowledge Base allows your customers
to find answers to their own questions, saving
your support staff time and money
Features that Benefit Agents
Easy use through a standard web browser
Manage customer relationships effectively
All correspondence related to the same ticket
is grouped together for easy reference
Multiple ticket states
Initiate outbound or incoming tickets
Respond to tickets through email
Pin tickets so they always get handled by the
same agent
Dual-function agents can belong to multiple
groups
Built-in spell check
Easy escalation of issues to other agents or
groups
Ticket searching
Ticket resolutions store the final outcome of
the ticket for future reference
Put
your applications on our network..
Want more? 
